Customer Service Policy

This Customer Service Policy formulates unified service standards and guarantee specifications for all customer consultation, after-sales, and shopping-related services on Sonny Angel Goods | USA Discount Store. We adhere to the user-oriented service tenet to provide professional, efficient, friendly, and standardized full-cycle shopping services for every global customer.

1. Pre-Sales Consulting Service

Our customer service team provides comprehensive pre-sales support, including product parameter consultation, series introduction, discount rule explanation, shipping policy inquiry, and order guidance. We help customers fully understand product details and platform rules to assist you in completing accurate and satisfactory purchases.

2. Order & Logistics Service

We provide full-cycle order tracking services, including order confirmation, shipping notification, logistics exception handling, and delivery follow-up. If you encounter problems such as order modification, address adjustment, or logistics delay during the shopping process, our customer service team will respond quickly and provide targeted solutions.

3. After-Sales Service Guarantee

We provide one-stop after-sales services covering return, refund, product damage compensation, and order dispute handling. In accordance with our 60-day free return and 5-10 working days refund rules, we efficiently handle all eligible after-sales applications to fully protect your shopping rights and interests.

4. Service Response Standard

Our professional customer support team maintains efficient service response efficiency. We will reply to customer consultation and feedback as soon as possible and solve customer problems in a targeted manner. We adhere to a polite, patient, and professional service attitude to resolve all shopping doubts and after-sales issues for users.

5. Service Improvement Mechanism

We continuously collect customer feedback and shopping suggestions, optimize service processes and service standards, and improve user shopping experience. Every customer's opinion is an important driving force for our platform's continuous improvement and upgrading.