Refund Policy

This Refund Policy clearly defines the standardized return and refund procedures and customer rights on Sonny Angel Goods | USA Discount Store. It aims to protect the legitimate interests of all customers and provide fair, transparent, and consistent after-sales refund services for all eligible orders.

1. Eligibility for Return & Refund

We support a 60-day return window for all products purchased from our platform. Customers can apply for a return and refund within 60 days after receiving the parcel if the products remain unused, unopened, in original packaging, and in resalable condition. All return services provided by our store are completely free of charge, and customers do not need to bear any return shipping costs.

2. Refund Processing Timeline

After we receive and inspect your returned items to confirm compliance with return requirements, your refund application will be officially approved. The entire refund process will take 5 to 10 working days to complete. The specific arrival time of the refund shall be subject to the processing cycle of your official payment channel.

3. Non-Refundable Situations

To ensure standardized operation, refunds will not be approved for products that are damaged, used, missing original packaging or accessories, or returned beyond the 60-day valid return period. Customized or specially processed products that do not meet resale standards are also not eligible for return and refund services.

4. Partial Refund Rules

For orders with multiple products, customers can apply for partial return and refund for eligible individual items. We will calculate the refund amount according to the unit price of the returned products and complete the refund settlement within the stipulated time after inspection and confirmation.